How does your company use bench marking (sharing ideas between competing companies to improve)
Lean Six Sigma?

How is it you guys stay above on the quality approach? Proactive or Reactive

How do you market meet customer expectations?

In regard to customer service, what is your process to resolve issues. Soft Data, Hard Data
Do you receive feedback from customers? How? Why?
What is the culture/atmosphere here with your organization?
Does company grow and change in regard to information to customer feedback.
Do you actively look for feedback?

 

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