Lloyds Banking Group is a financial services group with millions of UK customers with a presence in nearly every community; it is familiar on the high street and with over 1 million businesses through it’s portfolio of brands. The group’s business is focused on retail and commercial financial services. It thrives on how well it serve it’s customers; on it’s relationships within the communities it serve; and on helping Britain prosper. The annual reports of the group summarise the performance in detail. As an expert Management Accountant, you will prepare a management report advising the Group’s Chairman on the performance as follows: 1. Review the objectives of management accounting in Lloyds Banking Group’s performance management and Management Accounting’s role as a part of a business information system. 2. What are the trends in management accounting (such as Six sigma, total quality management, etc.). Discuss the implications of any of the strategies in Lloyds Banking Group. 3. Explain the nature of information, its sources and analysis required to ensure excellent performance of Lloyds Banking Group.

 

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