Task 3.4 – Identify the value of complaints procedures and analyse how they may be used to improve quality by your selected organisation production line and delivery
of services(AC3.4)
Briefly explain what is a complaint procedure particularly in quality.
Identify a specific complaint procedure and briefly explain its structure.
Clearly identify(recognise) the value of the complain procedure you have identify above(ii) and analyse how it can be used to improve quality products and services by
Toyota.

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