Business Communication

a) The three models of deconstructing conflict described in the book stressed the importance of the narrative about the conflict itself. Please describe why that is.
basically the book talking about deconstructing conflicts.

The conflicts are: 1.Tangible evidence
2. Participant Self-Report Data
3. witness reports

b) Why is context so important to understand conflict? Please be sure to describe the main aspects in the context step in the Change-Oriented Conflict Analysis model.

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