Order Description

Activity 9
1
You are a senior HR manager employed by a telecommunications company with 250 employees. You have been asked to develop, negotiate and document a service agreement between the human resources department (to be known in the agreement as Human Resources Central) and a new department which has been established to develop a new social networking product (to be known in the agreement as Project Flitter).

In your discussions with interested parties, you determine that the agreement should include:

Delivery of HR client services including:
preparation of job and position descriptions
advising on job classification levels
managing workplace changes
managing equal opportunities website
managing induction processes
managing training programs (approx. 30 per year delivered by specialised trainers)
managing promotions
administering the performance management system
processing travel claims
processing wage/ salary payments
administration of leave entitlements
administration of workers’ compensation processes
Delivery of recruitment services including:
preparation of recruitment advertisements (approx. 300 per year)
checking and paying accounts from recruitment agencies
receiving, recording and short-listing applications
handling applicants’ queries
convening selection committees
ensuring selection committees comply with policies and legal obligations
arranging interviews
checking references and obtaining referee reports
making selections in consultation with selection committees
obtaining approval for appointments
preparing offers
liaising with successful and unsuccessful candidates
obtaining visas for non–Australian appointees
Delivery of strategic planning services including:
planning for new broad banding of positions
reviewing reporting lines
undertaking a review of approximately 40 current HR policies
Prepare the service agreement, making sure you include appropriate performance standards and time frames for delivery of the services. Where necessary, provide further details about the services which are to be de