conflict resolution – reflective essay

Order Description

Eunson, B. (2007). Conflict management. Milton, Qld.: John Wiley &amр; Sons.
Tillett, G. & French, B. (2010). Resolving conflict: A practical approach (4th ed.) Melbourne, Australia: Oxford University Press.
Abigail, R.A., & Cahn, D.D. (2011). Managing conflict through communication. (4th ed.). Boston, MA: Pearson.
DeVito, J. A. (2013). The interpersonal communication book (13th ed). Upper Saddle River, New Jersey: Pearson Education.
Hollier, F., Murray, K., & Cornelius, H. (2004). Conflict resolution trainers’ manual: 12 skills. Sydney, Australia: Conflict Resolution Network.
Write an essay, analyzing two conflicts. Discuss your approach to managing conflict in light of these experiences. Refer to conflict resolution theory and evaluate
your application of conflict resolution and negotiation skills you have learned in this unit.
. Define terms and concepts accurately 2. Describe the interpersonal signs and stages of conflict 3. Evaluation of active listening skills used, including verbatim
examples 4. Reflect and discuss on one’s ability to manage emotions 5. Demonstrate and evaluate appropriate assertiveness skills 6. Reflect on the improvements that
could have been made in approaching this conflict (include verbatim examples)
7. Evidence of familiarity with relevant literature and theory