3. What kind of strategy needs to be implemented in the company to gain long term support from one-off donors of third party actions? With this research question, the researcher is measuring the customer satisfaction to implement different kind of strategies to gain the most profit out of every project. With this research question, the researcher wants to conclude the research and give advice in what kind of strategy is needed to get long term support. Chapter 2 Method Chapter two is about the method which was used for this research. The method contains the research design, the instruments used to collect data, the population and sampling method, the data collection method, the data analysis and the ethical considerations are described. Section 2.1 Research design The research design that was used to answer the problem statement is a descriptive research design. Descriptive research answers questions such as what, where, when, who and how. It can be used to get to know characteristics of persons, groups and determine the frequency how often the same situation happens. At first, the researcher wants to apply quantitative descriptive research. The researcher wants to implement online surveys to get to know the demographic, socioeconomic and psychographic variables of the action supporters. Doing this, the researcher needs to take the privacy law into account that has changed 25th of May 2018. (Dulock, 1993) After implementing the online surveys, the researcher wants to rewrite the email t>