before the start of my 2nd yr of PGDBM, I were given an possibility to have a company publicity at ICICI nearby financial institution. in addition to this exposure, it also allowed to enforce a number of our course studying to actual enterprise global conditions. My internship with ICICI nearby bank started out on 28th June and prolonged till ninth august. ICICI bank is India’s 2nd-biggest bank with total property of Rs. three,634.00 billion (US$ eighty one billion) at March 31, 2010. The bank has a various network of 2,016 branches and about five,219 ATMs in India and presence in 18 countries. They offer a wide variety of banking merchandise & financial services to corporate and retail customers through an expansion of delivery channels (www.icicibank.com). At my first actual day, I got the possibility to talk to some of the senior managers at my workplace, and they cautioned me that I need to see the running on their distinctive departments after which pick out my department after one week. all through this week, I interacted with almost every department personnel. They told me what their trendy day is like and what they do and the way their component is critical for accomplishing employer’s strategic dreams. In my 2d week, I chose government banking institution of ICICI bank, which comes below corporate banking institution. government Banking group of ICICI financial institution gives international-class banking offerings leveraging on kingdom of artwork generation platform and to meet whole economic needs of the government and its organisations. Their goal is to lever their superior era platform and capacity to deliver custom designed solutions to meet the specific desires of every and each customer & become the desired banker for all authorities departments and groups.(www.icicibank.com) My mentor Mr.H; relationship manager at the identical department, gave me an overview approximately their department and the way the functions. In my second week of running as a control trainee to GBG, he assigned me a live summer internship assignment, in which i was required to touch authorities government, which were falling under national E-governance plan and provide them our bank services. route map of my challenge E-GOVERANCE: foundation for higher and proper group mechanism “Use e-governance to fight corruption”- Kalam INRODUCTION E-authorities is the use of records and conversation era (ICT) to promote extra efficient and price-powerful government, more handy authorities services, more public access to statistics, and more government accountability to residents (www.adb.org). It is going past supplying provision of on line services and also, covers the usage of IT for strategic planning and accomplishing authorities’s development goals. it’s miles a way with the aid of which governments use the new technology to provide humans with greater convenient and dependable get entry to to authorities statistics and offerings, to improve the first-class of the services and also, presenting more possibilities to take part in democratic establishments and methods. “E-government offers with some excellent opportunities to transport ahead in the 21st century with higher first-class, fee-powerful, government offerings and a higher dating between residents and their authorities.” (Aggarwal, mittal et al, 2007) “E-Governance is no longer an alternative – it’s far a fact and a need of Governance”- S. Lakshminarayanan E-Governance & Its relevance “One click is deemed desirable enough to reduce the plenty-dreaded Indian pink-tape to shreds. some other one takes the wind out of all the ones touts placing round public offices. Public accountability and responsive offerings appear suddenly just a blip way.” (www.dqindia.ciol.com) excellent governance is based totally on the basis that the legal guidelines and tactics are transparent, definitely defined & understood via those ruled and the implementation is likewise short with none hurdles. however, the governance in a developing united states of america like ours is a task, as majority of the governed (residents) are educationally & socio-economically challenged. furthermore in growing countries, the governments are shaped thru democratic method, the mission of governance is a whole lot larger as the governors themselves are at instances no longer very clear about the numerous policies and strategies. additionally, at instances, the rules and methods are explicitly defined in the constitution or statutes, however they themselves creates hindrances inside the course of governance due to lack of procedural clarities. In this kind of state, the answer lies in imparting a mechanism that is brief, interactive, obvious and has a clean repository of policies and regulations, which provide support in decision making for each the governors and the governed and this mechanism is e- governance, offering the gain of being clean cut, obvious, interactive, smooth to enforce and aiming to provide answer within the quickest viable time frame. E-Governance, at floor degree will presents three simple exchange potentials for desirable governance for development: Automation: changing (at least, to some extent) modern human-achieved procedures, which contain accepting, storing, processing and transmitting facts. Informatisation: supporting modern human-achieved information methods. Transformation: helping new human-executed information processes. those exchange potentials, in turn, can convey five most important blessings to governance for improvement: Governance that is inexpensive: producing the same outputs at decrease total price. Governance that does extra: generating extra outputs at the same overall cost. Governance this is quicker: generating the equal outputs at the same overall price in less time. Governance that works higher: generating the identical outputs on the identical total cost within the identical time, but to a better great standard. Governance this is modern: generating new outputs. E-Governance beginning the worldwide shifts towards increased deployment of IT (facts era) with the aid of governments emerged within the 1990s, with the approaching of worldwide huge net. The e-governance projects have come an extended manner considering then. With the growth use of internet and mobile connections, the people are mastering to take advantage of new mode of get right of entry to in extensive ranging approaches. today generation assume extra statistics and services to be available on line from government agencies to in addition their civic and expert lives, for that reason creating considerable proof that the brand new ‘e-citizenship’ is taking preserve. E-governance originated in India during the 1970s with a focal point on growing in- residence authorities packages in the region of defence, financial monitoring, making plans and the using IT to control records intensive functions associated with elections, census, tax management and so forth. The efforts of country wide Informatics center (NIC) to attach all the district headquarters at some point of the Eighties brought about a considerable improvement on this subject. at some point of early Nineteen Nineties, IT technologies have been supplemented with ICT technologies, for wider sectoral programs .more often than not the emphasis has been on automation and computerization, the state governments have additionally endeavoured to apply ICT gear into connectivity, networking, putting in systems for processing information and handing over offerings. At a micro stage, it stages from IT automation in individual departments, digital report handling, and get entry to to entitlements, public complaint systems, carrier delivery for high volume ordinary transactions like charge of payments, tax etc. The thrust has varied across initiatives, whilst some that specialize in enabling citizen-kingdom interface for diverse authorities services, and others focusing on making improvements to livelihoods. E -Goverance Intiatives in India “The notion of e-governance has its roots in tries in many countries to ‘modernise’ government in reaction to perceived citizen dissatisfaction or disengagement.”(Sihna, 2006) India is a developing united states of america with a populace of about 1.2 billion unfold over 28 geographically uneven states. interestingly, transparency and citizen-centric authorities, predicted huge outcome of e-Governance, is not new to India. The rock edicts of Emperor Ashoka, 3 Century BC gives an outstanding instance of this interface – unambiguous and obvious government information was available at public region for people convenience. In maximum of the states within the India, people speak special languages and dialects; having varying literacy stages and wonderful socio-cultural attitudes that have affected not best financial development, however additionally our legislature. “however, over and above, these fragmented population, there may be an overlying layer of facts generation experts or ‘know-how employees’, who seem to have not directly pioneered e-Governance projects.”(Aggarwal, mittal et al, 2007) The valuable and nation administrations, ports, customs, public tax system and schooling device of our us of a has been pioneers in e-Governance India. some of country governments has already applied e-Governance tasks, which are aimed at being price powerful, while offering numerous centers to residents. countrywide E-Governance plan The authorities of India (GOI) has formulated a country wide software – the countrywide e-governance Plan, that is an try to cowl all the crucial areas referring to e-Governance – coverage, Infrastructure, budget, assignment management, authorities method, finances, Reengineering, ability building, training, assessment and many others. throughout the central and nation Governments. The plan seeks to lay the muse and provide the impetus for long-time period growth of e-Governance. Their plan seeks to create the right governance and institutional mechanisms, setting up the middle infrastructure and rules and put into effect a number of challenge Mode projects at the centre, country and incorporated provider degrees to create a citizen-centric and business-centric surroundings for governance. The imaginative and prescient of this plan is to ensure that all government services are on hand to the commonplace man in his/her locality through not unusual carrier shipping shops. “The implementation method envisages clean definition of carrier desires and metrics for every project and based stakeholder consultations with all stakeholders together with residents and civil society organizations earlier than the service goals of each assignment are firmed up.”( Das & Chandrashekhar, 2007). (source: Das & Chandrashekhar, 2007) The above diagram provide E-Governance framework that includes returned-stop (databases of various government organizations, carrier companies, kingdom governments and so on.), middleware and front-stop shipping channels (desktops, cell phones, kiosks, integrated carrier centers etc) for residents and organizations. The middle-ware incorporates of conversation and safety infrastructure, gateways and included services, aimed toward facilitating integration of inter-departmental services. challenges of e-Governance in India “Sharma (2002) factors out that the way of life of governance in India has been characterised by way of secrecy, seniority and corruption. these need to be addressed with a vengeance if the grand vision of e-Governance across India has to become a reality” (Agarwal & Mittal et al,2003). The projects taken are more targeted on authorities branch, automaton rather than whatever to do with the citizens. they may solve some of issues of government personnel however now not even a single answer is completely focused on citizen thathas come up in India. Indian citizens are still pressured to move from one department to another,and from one desk to every other on the way to get their paintings completed. In lieu of this, the countrywide undertaking pressure has also made numerous hints. The fundamental strategic assignment faced is e-Readiness for e-Governance it’s miles a multifold mission posing fundamental questions like: is required records systems Infrastructure equipped? is required felony Infrastructure prepared? is required Human Infrastructure equipped? is needed Institutional Infrastructure ready? is needed Technological Infrastructure ready? is required leadership and Strategic thinking geared up? function of banking in E-goverance “Indian banking region via its network of over 74,000 branches gives green and speedy coins control and fee mechanisms ensures timely availbility of the funds to the ultimate beneficiaries.”- RP Sihna, Deputy managing Director (IT), kingdom bank of India E-goverance goes past provision of on-line offerings and includes,the usage of IT for strategic planning and achieving development dreams of the government to the residents. authorities high problem is that the revenue deposited at numerous branches of banks throughtout the u . s . are accrued expeditiously and every rupee spend at the social region plans & schemes reaches the meant beneficiaries quickly and directly. it’s far consequently, vital that the indian banking sector that have a wide community af over seventy four,000 branches affords efficent and quick coins control machine and fee mechanisms to make certain timely availability of the price range. Banks aside from taking the generation past urban centers to far off regions,which are still unbanked and underserviced,but additionally serving as a channel for credit score delievery and progressive merchandise to the poor and underprivileged sections of society. With an efficent deployment of generation, banks can step in and provide access to banking centers like starting of money owed, cash transfer services,payments of bills etc. Banks provide charge solutions to behavior E-payments with government departments the usage of smart cards/credit playing cards or making an instantaneous debit from their account (internet banking) when the due date falls. In short, financial institution can help inside the method of E-Goverance by three strategies: ICICI authorities banking organization & its E-Goverance intitatives The authorities banking institution of ICICI,falls underneath their corporate banking institution and it specially cater to the authorities entities and establishments. “We ensure compliance of particular regulatory necessities while customizing those products and services for the authorities. Our consistent endeavor is to fulfill the specific objectives of the authorities at various district, kingdom, and country wide tiers.”(www.icicibank.com) business enterprise function Their are the authorised Banker to the Ministry of Civil Aviation. All bills and receipts of this Ministry across the us of a are routed through their network. they are the authorised banker to acquire direct taxes in addition to indirect Taxes for the crucial government and state’s income taxes/ VAT inside the States of Delhi, Punjab, Andhra Pradesh and Gujarat. authorised financial institution for disbursement of pensions for vital government and defense personnel. E-Goverance Intiatives on line series of prices for Director general overseas trade (DGFT) on-line collection of fees and Stamp obligation under MCA-21 & restricted liability Partnership (LLP) E-ticketing initiative for Indian Railways online funds Disbursement and tracking gadget for Ministry of health and own family Welfare (MoHFW) E-goverance intitative undertaken with the aid of me as a summer trainee (live) in ICICI bank My mentor gave me a undertaking wherein i used to be required to take a look at specific government authorities and departments falling below E-Goverance plan of government of India,to choose one authority in which ICICI bank can suit in and provide them their services and also, explaining how it will be benefical to not only them , but additionally to the citizen at the receiving give up. As i used to be located in Delhi corporate workplace, I thought it will likely be correct concept to start exploring the government which wall underneath Delhi. My mentor, Mr.Hitesh Setya, also considered it as an amazing concept as it become smooth to talk or even meet those authorities. Delhi government Departments cowl fitness, revenue & tax, audit, arts & subculture, delivery, administrative reforms, health and family better training, IT, Gurdwara elections, administrative reforms agricultural advertising, hearth carrier economics and statistics,health and circle of relatives,industries and many others. (A comprehensive lists of the branch has been given inside the appendix). all of the departments of Delhi authorities works for reinforcing the socio-financial viability of the metropolis. every and every Delhi branch is entrusted with a separate set of obligations and obligations. I studied nearly each branch falling underneath delhi authorities authority and noticed the scope of E-goverance in the ones departments.After operating on this for a duration of 2 weeks,I came right down to the following authorities names: shipping branch Delhi development Authority Delhi tourism Delhi passport authority After contacting these agenices and assembly their respective officals ,I narrowed with DDA (it looks after the orderly-yet-fast improvement of Delhi),as they are already in the method of making their database and this branch has a bad popularity while it come to crimson tapism and bureaucratic attitude .below this branch,a number of sports are taken care of ranging from tenders, housing,buildings ,various registrations and so on.I needed to select one foremost pastime which will become my record’s focal point.I decided on DDA process for “conversion from leasehold to freehold . DDA-SCOPE FOR E-GOVERANCE “Delhi development Authority (DDA), time actions at its own sweet, gradual tempo. And in an effort to get your work down, you want an athlete’s stamina and a monk’s patience” (Roy,hindustan times,2010) The Delhi improvement Authority’s (DDA) became set up in the 12 months 1957,and almost after 50 years of existance ,it has pop out with a grand imaginative and prescient for 2010: to become a “excessive overall performance and those friendly” corporation. This project comes no longer a year too soon for the land improvement corporation.The authority referred itself as the city’s 9th builder, touches the lifestyles of just about every 2d Delhiite.considering the fact that its initiationin 1957, DDA has worked in the direction of the improvement ofthe city and has created or facilitated approximately 1 million living gadgets to date. consisting of allotment of extra than 3 lakh flats, plots to Cooperative agencies and residential plots .apart from the construction of 600 large and small industrial centres and allotment of commercial and institutional plots.DDA’s dreary and dusty file-laden headquarter, Vikas Sadan, receives nearly about seven-hundred visitors daily.(Roy,hindustan instances,2010) the crowd thronging on the the DDA offices explains that it is not easy to personal a DDA flat or plot,which the authority sells at less expensive charges.What’s even tougher than this ,is getting the possession letters, conversion from leasehold to freehold or maybe converting the name deeds. add from sumwhere else within the labyrinthine corridors of the DDA office, record’s journey starts from one desk after which meanders thru at nearly all of the tables of the workplace and this journey inside the can take whatever from a month to years. The DDA babus take a long time to transport documents and the smallest lacunae on your files can gradual the procedure by way of months. DDA’s citizen’s charter promises disposal of transactions a selected time body of between 15 and 90 days. those guarantees, but, continue to be cosily embedded in the smooth ebook. that is wherein the touts are available in. For a handsome rate–anything between Rs 40,000 to Rs 1 lakh–depending at the `complexity’ of your case, touts can speed up the procedure of getting your task completed. way to DDA’s tasks to scale down the tout threat, these assistants-for-lease can now be located lingering within the parking lots and small photostat stores and eateries outdoor Vikas Sadan. “we can get any activity completed as we have a `putting’ with officers within the building,” says a tout, who doesn’t want to be diagnosed. “The rates have gone up even though as DDA has grow to be stricter about this stuff now.” “except you have deep wallet, getting your application accepted from the DDA is subsequent to not possible,” says Umesh Sharma (call modified on request), who has been seeking to transfer his flat from his father’s name, who died a few years ago, to his own for the past six years. “every official expects to be bribed and you have to grease many palms.” “The officers say the property we sold for a few thousands many years in the past will now sell for lakhs but they don’t stand to advantage anything from it,” he said. “in case you are transferring a assets in your call or converting it from leasehold to freehold to sell it, they need their proportion,” Sharma said. day after today The passport office is a riddle. There’s office work, there are conferences and a unmarried blunders can deboard your plans. coverage E goverance in India has touched various regions like earnings tax,passport,pensions,organization affaris, police,municpalities ,ariculture ,central excise and many more.In my record ,we will be dicussing 3 most important regions specifically, sales/commercial Tax department(VAT),MCD (Municipal enterprise of Delhi) & NDMC(New Delhi municpal council) , profits tax branch. B.MCD & NDMC The national Capital Territory of Delhi (NCT) comprises three neighborhood our bodies, MCD, NDMC and Cantonment Board. The MCD accommodates of approximately ninety six consistent with cent of the location and populace of the Union Territory (UT)of Delhi. The Delhi Municipal corporation Act, 1957 changed into amended in August, 1994 to carry it in music with the Constitutional provisions of element IXA. In appreciate of recent Delhi Municipal Council, which consists of most effective three in keeping with cent of the location and 3 according to cent of the population of national Capital Territory of Delhi.( http://www.ndmc.gov.in/AboutNDMC/NAboutus.aspx) (ii) NDMC 1. presents: 2. Public: 2.1 assets tax :The belongings department is one of the tax revenue-earning departments of NDMC. revenue is found out as (i) assets tax from approximately 12,000 private houses and government homes constructed previous to 26th January, 1950 and (ii) service fees from the government houses constructed after 26-01-1950. property tax is an compulsory tax levied on all lands and buildings in New Delhi. it is a percentage of the rateable value of lands and buildings. The rates of taxes are decided through the Council from 12 months-to-yr basis. centers to be had on line: utility approaches http://www.ndmc.gov.in/offerings/PropertyTax/snap shots/img_bullet.gif down load-bureaucracy http://www.ndmc.gov.in/offerings/PropertyTax/pics/img_bullet.gif fee listing/ approach of Calculation of property Tax APPENDIX shipping department irrigation and flood manage branch making plans branch SC/ST/OBC/Minorities welfare department informations and public family members department industries department land and building branch police department wooded area branch administrative reforms branch directorate of audit economics and statistics department chit fund department artwork, culture and language department directorate of schooling directorate of education and technical training environment department improvement branch fitness and own family branch excise, leisure and luxury tax branch public works branch weights and measures department sales tax branch tihar prisons offerings branch directorate of prevention of food adulteration directorate of agricultural advertising exertions branch social welfare branch>