Patient Satisfaction Quality Improvement
Based on your organization’s data, (Baptist Hospital of Miami) https://baptisthealth.net/en/pages/home.aspx analyze the data metrics and dashboards used to select a patient satisfaction quality improvement opportunity. If you are analyzing a hospital-based system, include the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores in your analysis.
If you are analyzing a health care organization that is not a hospital, include the metrics within the organization, as well as an outside agency’s or accrediting body’s information, that the organization uses to provide information to the public.
Note: you may work for an organization that does not directly measure patient satisfaction – that is fine. Choose a measure that you know will impact patient satisfaction (even if it is tangential).
Write a 700-word summary that analyzes the laws, regulations, policies, and procedures that may affect the quality improvement project.
Cite and reference all sources.
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