For many businesses in todayâs belt-tightening economy, decisions on pay need to be strategic to ensurethat employees are treated fairly and to ensure that businesses remain viable. This requires knowing what your competitors pay their employees and knowing your own salary budget. But knowing what your competitors are paying can be both valuable and painful.
As CEO of Costa Vida, a fast growing chain of fresh Mexican restaurants, Nathan Gardner knew he was competing against some restaurant chains with competitive compensation systems. Costa Vida is a fresh Mexican grill featuring Baja-inspired foods that are made from scratch daily. Following a trip to Cabo San Lucas on the Baja Coast in Mexico, Costa Vida founders JD and Sarah Gardner were inspired with a vision. Bring the freshly made local cuisine with the vibrant lifestyle to the United States. They started their first restaurant in 2001 and after just 10 years, costa Vida has more than 50 franchises in Arizona, California, Colorado, Idaho, New Mexico, Texas, Washington and Utah. One of the main challenges Costa Vide faces is the fierce competition for customers as well as employees. âYouâd be surprised how much of a difference having good employees in all areas of the business makes, âcommented the CEO.
âFor the fast-casual food industry,â remarked Nathan, âyou are dependent upon your people. If you donât treat your people well, they wonât treat your customers well. If your customers arenât treated well, you have not business.â For months, Nathan agonized over how he could develop a competitive compensation plan that matched the objectives of the organization, but that fell in line with the tight budget of each individually owned franchise unit. He stated, âWe, of course, leave the final compensation decision to the franchise owner, but we do all we can to educate and persuade our franchises to be competitive and fair. I the long run, this is how they can maintain a superior level of customer satisfaction.ân
Nathan pointed out that a strong benchmark for them is In-N-Out Burger. In-N-Out started in California and is known for its great compensation package. As of 2011, they start out all their new âassociatesâ (aka employees) at a minimum of $10 an hour. They also offer flexible schedules to accommodate school and other activities, paid vacation, free meals, and a 401k retirement plan. For full-time associates, they provide medical, dental, vision, life, and travel insurance coverage. Their reason for paying so highs is based on a strategy that lower turnover and more committed workers will lead to better service. âWhat-In-N-Out does for their employee is truly amazing,â commented Nathan. âWe often see employees moving from one fast-food chain to another, but we rarely see employees coming from In-N-Out.
Nathan had a tough challenge ahead in trying to convince his franchise owners and managers to think more strategically about their pay systems. He needed to help them realize that paying wages and offering other compensation benefits that were better than their competitors may mean lower profit margins upfront, however, the returns would be greater in the long run. He also needed to over evidence to show that this was not just about being fair, but it was about being strategic. The restaurant business is a fast and fierce industry and companies come and go all the time. What was it going to take for Costa Vide to stay for the long haul?
****Please address the following questions regarding the case:
· Why is it important for pay to be externally fair?
Why is it important for pay to be internally fair?
What should Costa Vidaâs compensation strategy look like? Hint: What are the organizational objectives and how can employee pay help to achieve those objectives?
What should the pay structure look like and why?
How should Nathan communicate a new compensation strategy to his franchise owners and managers?
· What effect will paying higher wages have on Costa Vida in the short term? What effect will it have in the long term? Explain.
Source: Snell, S., & Bohlander, G. (2013). Managing Human Resources. Mason, OH: South-Western.
Sample Solution
Since dental veneer is more earnestly than bone, teeth outlive tissue and some of the time bone when the body disintegrates. Teeth are entirely dependable in recognizing unfortunate casualties, as they will in general uncover propensities about the individual, for example, nail gnawing, pounding and weight propensities, lip gnawing, and gripping (Ryan 254). Moreover, the top of the mouth, which frames a curve, is special to every person fit as a fiddle, size, and form. Teeth likewise have singular qualities that are remarkable to every individual in that the relationship of teeth to each other fluctuates, alongside size and state of the jaws and sense of taste (Ryan 255). So as to distinguish an individual utilizing dental records, measurable dental specialists must gain the dental records of the person in question or perished. In cases including various passings, measurable dental specialists get a rundown of potential people and afterward contrast records with the teeth (Freeman standard. 2). As a rule, X-beams are viewed as increasingly dependable and give the best correlations, however these are not constantly accessible to legal examiners. When the dental records have been obtained, legal specialists at that point take a gander at the individual tooth size, shading, and form, curve sizes and types, and the connection between the jaws, which is utilized to help order facial sorts (Ryan 256). Despite the fact that John Wayne Gacy’s latest injured individual was Robert Piest in 1978, agents in Cook County are as yet looking for recognizable proof for the rest of the bodies. The most as of late recognized injured individual, William Bundy, was decisively distinguished in 2011. The Cook County Sheriff’s area of expertise declared that year that they were recharging their endeavors to recognize the staying seven of Gacy’s unfortunate casualties. In any case, nobody has since approached to definitively recognize them, and their names stay obscure. John Wayne Gacy was one of America’s most productive sequential executioners. With an injured individual include of 33 youngsters in a three-year length of time, Gacy was condemned to death by killing for his violations. Criminological researchers and examiners had the option to attach Gacy to the killings by utilizing dental and radiology records, facial reproduction, and DNA proof. Without the utilization of criminological innovation and the exertion set forth by the agents, Gacy would have kept submitting murders and a considerable lot of the unfortunate casualties would have gone unnoticed. While the case has been cold for a long time, agents are as yet attempting to distinguish the rest of the exploited people so as to give bit of brain to the groups of the perished. John Wayne Gacy has stood out forever for his violations, yet his unfortunate casualties will never be overlooked. About Essay Sauceembalming process and conceded that one night, he moved into the casket of a perished high school kid and touched the body (Cahill and Ewing 46). Stunned at himself, Gacy comes back to Chicago to live with his family and graduates from Northwestern Business College in 1963, and acknowledges an administration learner position with Nunn-Bush Shoe Company. In 1964, Gacy is moved to Springfield and meets his future spouse, Marlynn Myers. In Springfield, Gacy has his subsequent gay experience when a colleague unsteadily performed oral sex on him (London 11:7). Gacy moves to Waterloo, Iowa, and starts a family with Myers. Be that as it may, after consistently undermining his better half with whores, Gacy submits his originally known rape in 1967 upon Donald Vorhees. In the coming months, Gacy explicitly mishandles a few different adolescents and is captured and accused of oral homosexuality (Sullivan and Maiken 60). On December 3, 1968, Gacy is indicted and condemned to ten years at the Anamosa State Penitentiary. Gacy turns into a model prisoner at Anamosa and is allowed parole in June of 1970, a simple year and a half after his condemning. He had to move to Chicago and live with his mom and watch a 10:00PM time limit. Not exactly a year later, Gacy is accused again of explicitly attacking a high school kid yet the adolescent didn’t show up in court, so the charges were dropped. Gacy was known by numerous individuals in his locale to be an enthusiastic volunteer and being dynamic in network governmental issues. His job as “Pogo the Clown” the jokester started in 1975 when Gacy joined a nearby “Jaunty Joker” comedian club that routinely performed at raising support occasions. On January 3, 1972, Gacy submits his first homicide of Timothy McCoy, a 16-year old kid making a trip from Michigan to Omaha. Asserting that McCoy went into his room using a kitchen blade, Gacy gets into a physical fight with McCoy before wounding him over and over in the chest. In the wake of understanding that McCoy had absentmindedly strolled into the live with the blade while attempting to plan breakfast, Gacy covers the body in his slither space. Gacy conceded in the meetings following his capture that slaughtering McCoy gave him a “mind-desensitizing climax”, expressing that this homicide was the point at which he “understood passing was a definitive rush” (Cahill and Ewing 349). Just about 2 years after the fact, Gacy submits his second homicide of a unidentified young person. Gacy choked the kid before stuffing the body in his wardrobe before covering him (Cahill 349). In 1975, Gacy’s business was developing rapidly and his craving for youngsters developed with it. Gacy regularly tricked youngsters under his work to his home, persuading them to place themselves in cuffs, and assaulting and tormenting them before choking them (Cahill 169-170). A large portion of Gacy’s homicides occurred somewhere in the range of 1976 and 1978, the first of this time occurring in April 1976. A considerable lot of the young people that were killed during this time were covered in a creep space under Gacy’s home. For the rest of the homicides, Gacy confessed to losing five bodies the I-55 scaffold into the Des Plaines River; be that as it may, just four of the bodies were ever recuperated (Linedecker 152). In December 1978, Gacy meets Robert Jerome Piest, a 15-year old kid working at a drug store and extends to him an employment opportunity at Gacy’s firm. Piest advises his mom regarding this and neglects to restore that night. The Piest family records a missing individual’s report and the drug specialist educates police that Gacy would undoubtedly be the man that Jerome addressed about an occupation. When addressed by the police, Gacy denied any inclusion in Piest’s vanishing. Be that as it may, the police were not persuaded, and Gacy’s history of sexual maltreatment and battery incited the police to look through his home. Among the things found at Gacy’s home were a 1975 secondary school class ring with the initials J.A.S., various driver’s licenses, cuffs, apparel that was unreasonably little for Gacy, and a receipt for the drug store that Piest had worked at. Through the span of the following barely any days, examiners got numerous calls and tips about Gacy’s rapes and the baffling vanishings of Gacy’s representatives. The class ring was in the end followed back to John A. Szyc, one of Gacy’s exploited people in 1977. Futhermore, after inspecting Gacy’s vehicle, agents found a little bunch of filaments looking like human hair, which were sent to the labs for additional examination. That equivalent night, search hounds were utilized to distinguish any hint of Piest in Gacy’s vehicle, and one of the canines demonstrated that Piest had, truth be told, been available in the vehicle. On December 20, 1977, under the pressure of consistent police reconnaissance and examination, Gacy admits to more than 30 killings and educates his legal advisor and companion where the bodies were covered, both in the slither space and the waterway. 26 exploited people were found in the slither space and 4 in the stream. Gacy is captured, indicted for 33 homicides, and condemned to death by deadly infusion. He endeavored a craziness request however was denied, and was executed on May 10, 1994. There were a few scientific pointers that examiners used to attach Gacy to the killings. A portion of these include fiber investigation, dental and radiology records, utilizing the decay procedure of the human body, and facial remaking in distinguishing the people in question. Agents discovered strands that looked like human hair in both Gacy’s vehicle and close to the creep space where the bodies were covered. Notwithstanding these hair tests, examiners additionally discovered strands that contained hints of Gacy’s blood and semen in a similar region. Blood having a place with the unfortunate casualties was found on a portion of the strands, which would later legitimately attach Gacy to the wrongdoings. The filaments in Gacy’s vehicle were investigated by measurable researchers and coordinated Piest’s hair tests. Moreover, the hunt hounds that confirmed that Piest had been in Gacy’s vehicle showed this by a “passing response”, which told specialists that Piest’s dead body had been within Gacy’s vehicle. Out of Gacy’s 33 known exploited people, just 25 were ever definitively distinguished. A large number of Gacy’s unfortunate casualties had comparative physical portrayals and were thusly difficult to distinguish by absolutely asking people in general. To recognize the people in question, agents went to Betty Pat Gatliff, a pioneer in criminological science and facial reproduction. Facial remaking is the way toward reproducing the facial highlights of a person by utilizing their remaining parts. Certain facial highlights, for example, facial structures, nasal structure, and generally speaking face shape can be helpful in recognizing an injured individual even long in the afterlife. By utilizing these highlights, and with the assistance of program, criminological examiners can make a picture of an individual’s face, which is instrumental in distinguishing exploited people after their bodies have rotted. Facial reproduction should be possible in a few measurements. Two-dimensional facial recreations is utilized with skull radiographs and depend on pre-passing photos and data. Be that as it may, this isn’t really perfect in light of the fact that cranial highlights are not constantly unmistakable or at the correct scale (Downing). So as to get a practical and progressively exact portrayal of the injured individual’s face, a craftsman and a measurable anthropologist are typically fundamental (Downing). Three-dimensional facial reproduction is finished by figures or high goals, three-dimensional pictures. PC programs can c>
Since dental veneer is more earnestly than bone, teeth outlive tissue and some of the time bone when the body disintegrates. Teeth are entirely dependable in recognizing unfortunate casualties, as they will in general uncover propensities about the individual, for example, nail gnawing, pounding and weight propensities, lip gnawing, and gripping (Ryan 254). Moreover, the top of the mouth, which frames a curve, is special to every person fit as a fiddle, size, and form. Teeth likewise have singular qualities that are remarkable to every individual in that the relationship of teeth to each other fluctuates, alongside size and state of the jaws and sense of taste (Ryan 255). So as to distinguish an individual utilizing dental records, measurable dental specialists must gain the dental records of the person in question or perished. In cases including various passings, measurable dental specialists get a rundown of potential people and afterward contrast records with the teeth (Freeman standard. 2). As a rule, X-beams are viewed as increasingly dependable and give the best correlations, however these are not constantly accessible to legal examiners. When the dental records have been obtained, legal specialists at that point take a gander at the individual tooth size, shading, and form, curve sizes and types, and the connection between the jaws, which is utilized to help order facial sorts (Ryan 256). Despite the fact that John Wayne Gacy’s latest injured individual was Robert Piest in 1978, agents in Cook County are as yet looking for recognizable proof for the rest of the bodies. The most as of late recognized injured individual, William Bundy, was decisively distinguished in 2011. The Cook County Sheriff’s area of expertise declared that year that they were recharging their endeavors to recognize the staying seven of Gacy’s unfortunate casualties. In any case, nobody has since approached to definitively recognize them, and their names stay obscure. John Wayne Gacy was one of America’s most productive sequential executioners. With an injured individual include of 33 youngsters in a three-year length of time, Gacy was condemned to death by killing for his violations. Criminological researchers and examiners had the option to attach Gacy to the killings by utilizing dental and radiology records, facial reproduction, and DNA proof. Without the utilization of criminological innovation and the exertion set forth by the agents, Gacy would have kept submitting murders and a considerable lot of the unfortunate casualties would have gone unnoticed. While the case has been cold for a long time, agents are as yet attempting to distinguish the rest of the exploited people so as to give bit of brain to the groups of the perished. John Wayne Gacy has stood out forever for his violations, yet his unfortunate casualties will never be overlooked. About Essay Sauceembalming process and conceded that one night, he moved into the casket of a perished high school kid and touched the body (Cahill and Ewing 46). Stunned at himself, Gacy comes back to Chicago to live with his family and graduates from Northwestern Business College in 1963, and acknowledges an administration learner position with Nunn-Bush Shoe Company. In 1964, Gacy is moved to Springfield and meets his future spouse, Marlynn Myers. In Springfield, Gacy has his subsequent gay experience when a colleague unsteadily performed oral sex on him (London 11:7). Gacy moves to Waterloo, Iowa, and starts a family with Myers. Be that as it may, after consistently undermining his better half with whores, Gacy submits his originally known rape in 1967 upon Donald Vorhees. In the coming months, Gacy explicitly mishandles a few different adolescents and is captured and accused of oral homosexuality (Sullivan and Maiken 60). On December 3, 1968, Gacy is indicted and condemned to ten years at the Anamosa State Penitentiary. Gacy turns into a model prisoner at Anamosa and is allowed parole in June of 1970, a simple year and a half after his condemning. He had to move to Chicago and live with his mom and watch a 10:00PM time limit. Not exactly a year later, Gacy is accused again of explicitly attacking a high school kid yet the adolescent didn’t show up in court, so the charges were dropped. Gacy was known by numerous individuals in his locale to be an enthusiastic volunteer and being dynamic in network governmental issues. His job as “Pogo the Clown” the jokester started in 1975 when Gacy joined a nearby “Jaunty Joker” comedian club that routinely performed at raising support occasions. On January 3, 1972, Gacy submits his first homicide of Timothy McCoy, a 16-year old kid making a trip from Michigan to Omaha. Asserting that McCoy went into his room using a kitchen blade, Gacy gets into a physical fight with McCoy before wounding him over and over in the chest. In the wake of understanding that McCoy had absentmindedly strolled into the live with the blade while attempting to plan breakfast, Gacy covers the body in his slither space. Gacy conceded in the meetings following his capture that slaughtering McCoy gave him a “mind-desensitizing climax”, expressing that this homicide was the point at which he “understood passing was a definitive rush” (Cahill and Ewing 349). Just about 2 years after the fact, Gacy submits his second homicide of a unidentified young person. Gacy choked the kid before stuffing the body in his wardrobe before covering him (Cahill 349). In 1975, Gacy’s business was developing rapidly and his craving for youngsters developed with it. Gacy regularly tricked youngsters under his work to his home, persuading them to place themselves in cuffs, and assaulting and tormenting them before choking them (Cahill 169-170). A large portion of Gacy’s homicides occurred somewhere in the range of 1976 and 1978, the first of this time occurring in April 1976. A considerable lot of the young people that were killed during this time were covered in a creep space under Gacy’s home. For the rest of the homicides, Gacy confessed to losing five bodies the I-55 scaffold into the Des Plaines River; be that as it may, just four of the bodies were ever recuperated (Linedecker 152). In December 1978, Gacy meets Robert Jerome Piest, a 15-year old kid working at a drug store and extends to him an employment opportunity at Gacy’s firm. Piest advises his mom regarding this and neglects to restore that night. The Piest family records a missing individual’s report and the drug specialist educates police that Gacy would undoubtedly be the man that Jerome addressed about an occupation. When addressed by the police, Gacy denied any inclusion in Piest’s vanishing. Be that as it may, the police were not persuaded, and Gacy’s history of sexual maltreatment and battery incited the police to look through his home. Among the things found at Gacy’s home were a 1975 secondary school class ring with the initials J.A.S., various driver’s licenses, cuffs, apparel that was unreasonably little for Gacy, and a receipt for the drug store that Piest had worked at. Through the span of the following barely any days, examiners got numerous calls and tips about Gacy’s rapes and the baffling vanishings of Gacy’s representatives. The class ring was in the end followed back to John A. Szyc, one of Gacy’s exploited people in 1977. Futhermore, after inspecting Gacy’s vehicle, agents found a little bunch of filaments looking like human hair, which were sent to the labs for additional examination. That equivalent night, search hounds were utilized to distinguish any hint of Piest in Gacy’s vehicle, and one of the canines demonstrated that Piest had, truth be told, been available in the vehicle. On December 20, 1977, under the pressure of consistent police reconnaissance and examination, Gacy admits to more than 30 killings and educates his legal advisor and companion where the bodies were covered, both in the slither space and the waterway. 26 exploited people were found in the slither space and 4 in the stream. Gacy is captured, indicted for 33 homicides, and condemned to death by deadly infusion. He endeavored a craziness request however was denied, and was executed on May 10, 1994. There were a few scientific pointers that examiners used to attach Gacy to the killings. A portion of these include fiber investigation, dental and radiology records, utilizing the decay procedure of the human body, and facial remaking in distinguishing the people in question. Agents discovered strands that looked like human hair in both Gacy’s vehicle and close to the creep space where the bodies were covered. Notwithstanding these hair tests, examiners additionally discovered strands that contained hints of Gacy’s blood and semen in a similar region. Blood having a place with the unfortunate casualties was found on a portion of the strands, which would later legitimately attach Gacy to the wrongdoings. The filaments in Gacy’s vehicle were investigated by measurable researchers and coordinated Piest’s hair tests. Moreover, the hunt hounds that confirmed that Piest had been in Gacy’s vehicle showed this by a “passing response”, which told specialists that Piest’s dead body had been within Gacy’s vehicle. Out of Gacy’s 33 known exploited people, just 25 were ever definitively distinguished. A large number of Gacy’s unfortunate casualties had comparative physical portrayals and were thusly difficult to distinguish by absolutely asking people in general. To recognize the people in question, agents went to Betty Pat Gatliff, a pioneer in criminological science and facial reproduction. Facial remaking is the way toward reproducing the facial highlights of a person by utilizing their remaining parts. Certain facial highlights, for example, facial structures, nasal structure, and generally speaking face shape can be helpful in recognizing an injured individual even long in the afterlife. By utilizing these highlights, and with the assistance of program, criminological examiners can make a picture of an individual’s face, which is instrumental in distinguishing exploited people after their bodies have rotted. Facial reproduction should be possible in a few measurements. Two-dimensional facial recreations is utilized with skull radiographs and depend on pre-passing photos and data. Be that as it may, this isn’t really perfect in light of the fact that cranial highlights are not constantly unmistakable or at the correct scale (Downing). So as to get a practical and progressively exact portrayal of the injured individual’s face, a craftsman and a measurable anthropologist are typically fundamental (Downing). Three-dimensional facial reproduction is finished by figures or high goals, three-dimensional pictures. PC programs can c>