1a) Lists steps someone preparing to become a healthcare supervisor can do to show they are qualified for the position?
1b) How would managing in healthcare be different from other industries?
10
2
Why is it of particular importance for a new manager to identify primarily with other managers/supervisors?
10
3
Describe how each of the following activities can improve customer service:
3a) Position Descriptions
3b) The Recruiting Process
3c) The Selection Process
3d) The Orientation and Training System
3e) Performance Review and Reward Systems
3f) In-Service Educational Programs
20
4a) Relative to customer service, explain why is it suggested that we âunder- promiseâ and âover-deliverâ?
4b) Give an example using this in a healthcare customer situation.
10
5
Chapter 6
Based on the Case: Bending The Break, answer the following question:
How can management solve the problem of having coffee available to your employees and still accomplish the morning break within the allowed time be solved? (Give 3 solutions)
10
6
6a) Define what bona fide occupational qualification (BFOQ) means to employment and why it is necessary?
6b) Provide 3 examples and why they are a bona fide occupational qualification exception.
10
7
What do most of the potential causes of violent behavior have in common? Explain fully.
10
8
8a) Can a prospective employer legally ask a job candidate about arrests and convictions?
8b) Explain your answer.
10
9
12
Based on the Case: The Employee In The Corner, describe in detail what steps should management do in this situation.
Sample Solution
‘An incredible joy’ or ‘A lifetime of joy’?: Articulations of Happiness and Well Being on Social Media through the perspective of Aristotle’s “Nicomachean Ethics” As any Facebook or Tumblr client can bear witness to, individuals love to impart their most joyful minutes to their companions. Weddings, graduations, colorful get-aways, and other groundbreaking positive encounters pull in numerous preferences, also the consideration and jealousy of the perusers. Joy is engaging and is, generally speaking, the primary objective for the normal individual’s life. We as a whole need to be cheerful. We likewise need to impart our bliss to other people and furthermore impact them in a constructive manner. Aristotle philosophizes that satisfaction is a definitive telos for an individual. Telos, interpreted from Greek, signifies “end.” People act in order to reach an end that is advantageous to their lives. An individual who trains for a considerable length of time for a long distance race would like to run in the challenge. Right now, telos, or objective, of the sprinter is to be prepared to contend in the race. This end, notwithstanding, is just the methods for accomplishing a better quality. For what reason does the person in question need to contend? To be effective and sound. For what reason be effective and solid? To be glad. The following consistent inquiry is: Why does one need to be glad? Aristotle would address this inquiry by saying that satisfaction is the most noteworthy great: the Supreme Good. He states, “everything that we pick we decide for something different â with the exception of satisfaction, which is an end” (Nicomachean>
‘An incredible joy’ or ‘A lifetime of joy’?: Articulations of Happiness and Well Being on Social Media through the perspective of Aristotle’s “Nicomachean Ethics” As any Facebook or Tumblr client can bear witness to, individuals love to impart their most joyful minutes to their companions. Weddings, graduations, colorful get-aways, and other groundbreaking positive encounters pull in numerous preferences, also the consideration and jealousy of the perusers. Joy is engaging and is, generally speaking, the primary objective for the normal individual’s life. We as a whole need to be cheerful. We likewise need to impart our bliss to other people and furthermore impact them in a constructive manner. Aristotle philosophizes that satisfaction is a definitive telos for an individual. Telos, interpreted from Greek, signifies “end.” People act in order to reach an end that is advantageous to their lives. An individual who trains for a considerable length of time for a long distance race would like to run in the challenge. Right now, telos, or objective, of the sprinter is to be prepared to contend in the race. This end, notwithstanding, is just the methods for accomplishing a better quality. For what reason does the person in question need to contend? To be effective and sound. For what reason be effective and solid? To be glad. The following consistent inquiry is: Why does one need to be glad? Aristotle would address this inquiry by saying that satisfaction is the most noteworthy great: the Supreme Good. He states, “everything that we pick we decide for something different â with the exception of satisfaction, which is an end” (Nicomachean>
