Proposed Assignments for MGT Courses.
Semester 1st , 2019-2020
Course Name: MGT 301 (Organizational Behavior)
Assignment No:- 2
Submission Date by students: End of Week- 11th
Place of Submission: Students Grade Centre via Blacboard
Weight: 05 Marks
Course Learning Outcome: Apply Organizational behavior knowledge and skills to manage diversified culture in the organizational settings (Lo 2.2).
Case Study: ORGANIZATIONAL CULTURE AND INNOVATION
Never on a Sunday
McCoy’s Building Supply Centers of San Marcos, Texas, have been in continuous successful operation for over 70 years in an increasingly competitive retail business. McCoy’s is one of the nation’s largest family-owned and managed building-supply companies, serving 10 million customers a year in a regional area currently covering New Mexico, Texas, Oklahoma, Arkansas, Mississippi, and Louisiana. McCoy’s strategy has been to occupy a niche in the market of small and medium-sized cities.
McCoy’s grounding principle is acquiring and selling the finest-quality products that can be found and providing quality service to customers. As an operations-oriented company. McCoy’s has always managed without many layers of management. Managers are asked to concentrate on service-related issues in their stores: get the merchandise on the floor, price it, sell it, and help the customer carry it out. The majority of the administrative workload is handled through headquarters so that store employees can concentrate on customer service. The top management team (Emmett McCoy and his two sons, Brian and Mike, who serve as co-presidents) has established 11 teams of managers drawn from the different regions McCoy’s stores cover. The teams meet regularly to discuss new products, better ways for product delivery, and a host of items integral to maintaining customer satisfaction. Team leadership is rotated among the managers.
McCoy’s has a workforce of 70 percent full-time and 30 percent part-time employees. McCoy’s philosophy values loyal, adaptable, skilled employees as the most essential element of its overall success. To operationalize this philosophy, the company offers extensive on-the-job training. The path to management involves starting at the store level and learning all facets of operations before advancing into a management program. All management trainees are required to relocate to a number of stores. Most promotions come from within. Managers are rarely recruited from the outside. This may begin to change as the business implements more technology requiring greater reliance on college-educated personnel.
Permeating all that McCoy’s does is a strong religious belief, including a strong commitment to community. The firm has a long-standing reputation of fair dealing that is a source of pride for all employees.
Many McCoy family members are Evangelical Christians who believe in their faith through letting their âfeet do itââthat is, showing their commitment to God through action, not just talk. Although their beliefs and values permeate the company’s culture in countless ways, one very concrete way is reflected in the title of this case: Never on a Sunday. Even though it’s a busy business day for retailers, all 103 McCoy’s stores are closed on Sunday.
Atlanta, GeorgiaCourteous service fuels growth at Chick-fil-A. But don’t plan on stopping in for a chicken sandwich on a Sunday; all of the chain’s 1,250 stores are closed. It is a tradition started by 85-year-old founder Truett Cathy, who believes that employees deserve a day of rest. Known as someone who believes in placing âpeople before profits,â Truett has built a successful and fast growing fast-food franchise.
Headquartered in Atlanta, where its first restaurant was opened, Chick-fil-A is wholly owned by Truett’s family and is now headed by his son. It has a reputation as a great employer, processing about 10,000 inquiries each year for 100 open restaurant operator jobs. Chick-fil-A’s turnover among restaurant operators is only 3%, compared to an industry average as high as 50%. It is also a relatively inexpensive franchise, costing $5,000, compared to the $50,000 that is typical of its competitors.
The president of the National Restaurant Association Educational Foundation says: âI don’t think there’s any chain that creates such a wonderful culture around the way they treat their people andthe respect they have for their employees.â
Truett asks his employees to always say âmy pleasureâ when thanked by a customer. He says: âIt’s important to keep people happy.â The results seem to speak for themselves. Chick-fil-A is the twenty-fifth largest restaurant chain in the United States, and reached over $2 billion in salesin 2006.1
Reference Source:-Wiley plus – 12-1: Week 12 Case Study- Never on a Sunday
Case Questions :-
- Write Summaries of your Case Study.
- How have the personal beliefs of the McCoy and Cathy families influenced the organizational cultures of their firms?
- What lessons for developing high-performance organizational cultures can these two cases provide for other firms that aren’t family-run?
- What would be the challenges for a new leader who is interested in moving her organization in the direction of the McCoy or Chick-fil-A cultures?
Sample Solution
Presentation As opposed to polemically looking into each Christian custom’s methodology towards the religious philosophy and comprehension of fellowship; this paper adopts a sensible strategy beginning from the early missional church; Roman Catholicism, Reformed conventions lastly into Pentecostalism. Ex-scriptural and post-missional help will be drawn upon inside the declaration of every custom, holding fast to explicit phrasing specifically lastly proposition will be made for the training with in the Pentecostal church today. There are four articulations utilized in the book of scriptures and will be utilized in like manner all through this paper; in the Lord’s Supper (1 Cor. 11:20), Communion (1 Cor. 10:16), Eucharist (1 Cor 11:24) and fellowshipping (Acts 2:42). It is this present paper’s barrier that imaginative practices can’t be resolved until the philosophical idea of fellowship has been built up. The record of the Last Supper The concise accounts present a comparable record of the Last Supper (Mark 14:22, Luke 22:7 and Matthew 26:17); Jesus praised his last days on earth with a feast with his supporters. Every one of the three accounts team up that the dinner holds customary Jewish components like that of the Seder Meal; led inside the dividers of Jerusalem upon the arrival of planning, unleavened bread, Jesus leaning back with his trains, the ‘plunging’ components into bowls, cups of wine lastly the singing of psalms toward the finish of the feast. Notwithstanding; while considering the elucidation and sequence communicated in John’s gospel, we could agree that while it contains comparative ascribes to the brief accounts it suggests an alternate feast. He recognizes it was “before the Passover” (John 13:1-2) and further distinguishes that it was a night feast and not in the beyn ha’arbayim. A few researchers propose that the dinner was not a Passover supper but instead a Haburah feast imparted to companions (not family) and proof is additionally upheld as Jesus left his supporters to withdraw in isolation to the mount of Olives, while the Seder feast would expect them to come back to their homes as refered to in Deuteronomy. Gavin features the significance of this in the improvement of the Christian development as it creates in the book of Acts. The dinner was described independently from Passover and regularly connected with suppers, for example, commitment, memorial services and relationships and so on and in this manner made for simpler marriage with Gentile partnership suppers. The Haburah supper makes the shape for the different ceremonies today as it required a president and the base of three members and a cup of thanksgiving. Luke-Acts gives a theologumena way to deal with the sacred writings and a conciliatory sentiment towards the genuineness for the introduction of the early church and its practices. Rowe recognizes the book of Luke-Acts the perfect report for Christians to extricate educational and standardizing rehearses and not only for chronicled reference. Luke gives an inside and out record on the Lord’s Supper and is re-masterminded somewhat from that of Matthew and Mark. His complex methodology moves the peruser past an institutional structure as found in Matthew and Mark bringing a strict meaning of Jesus’ penance into the bread. Luke further parallels the cup with the New Covenant as a ‘recognition’. Utilizing a social-expository methodology the term ‘recognition’ (anamnesis) empowered the adherent to experience all reality mnemonically. One must not discredit the job of Greco-Roman impact upon Luke’s conscious use of the term anamnesis which is likewise found in Paul’s compositions. Paul’s features the agape feast in mutual settings, for the most part in private homes and gives a structure to the dinner while lining up with Lucan account utilizing the term ‘recognition’ (1 Cor. 11:25). By and by, Paul’s delineation of the Last Supper must be seen through a social-expository focal point whereby Paul is looking to join the congregation and avert troublesome practices (1 Cor. 11: 27-34) Paul features a deliberate social occasion for a feast whereby all are welcome, an assessment of still, small voice is looked for and adherents celebrate through utilizing components of bread and wine and in doing so the network declare Christ’s passing until His arrival (1 Cor. 11:26). He alludes to an otherworldly and physical mending for the individuals who expend the components because of their dishonor. Paul’s translation of the Eucharist holds an eschatological setting and in this way holds a comparative mental aide comprehension to Judaism as opposed to a conciliatory utilization of divine beings that would have been of normal practice among agnostics. Be that as it may, it is uncertain if Paul decided an exacting articulation of Christ changed into the bread and wine. Post-Apostolic records As Christianity advances the partnership dinner turns into a standardizing some portion of Christian life and love; it gets requested as the ecclesiology of the early church faces numerous difficulties, for example, inward assorted variety, social political subtleties, abuse and cultic impacts. The principal century record the Didache gives an unmistakable sign towards the ceremonial assignment of Eucharistic arrangement in Christian life; “Amass on the Lord’s Day, and eat and offer the Eucharist; however first make admission of your shortcomings, with the goal that your penance might be an unadulterated one” While the archive recognizes the magical and salvific nature of fellowship it expresses that the Lord’s Supper is for sanctified through water Christians. While the creator is obscure and careful dating and significance is faulty, it provides us with the information that Christians met in homes and there was a president who presented of Christ’s words at the Last Supper. Other early church fathers, for example, Clement of Rome and Ignatius of Antioch recognize an unmistakable organization who offer eucharistic penances to God upon a special stepped area. Both early patraisic fathers feature that the Lord’s Supper is praised utilizing the components of bread and wine. Ignatius explicitly implies the eucharist as the “drug of everlasting status” that guides the adherent to escape demise. Justin indentifies that a prerequisite for the feast was immersion, utilizing bread and wine that are transmutated into the fragile living creature and blood of Jesus. He Ante-Nicene Fathers, p63to the festival of the Lords Supper world and cultic rehearses. n the day of the Lord to give thanksoffers further understanding into the festival of the Lord’s Supper; “this nourishment is called among us the Eucharist of which nobody is permitted to share yet the man who accepts⦠washed with the washing that is for the reduction of sins⦠we been instructed that the nourishment which is honored by the petition of His promise, and from which our blood and substance by transmutation are supported, is the fragile living creature and blood of that Jesus who was made tissue” Tertullian, who got one of the most influencial essayists in the West, recognizes that fellowship was praised as an agape supper that is held in adoration and in a supper setting. Tertullian pivots his contention upon his translation of John 6, proposing that Christ’s initiation and directions were an allegory to “speak to” his body and blood and would subsequently reject any strict transfomation. Note that association suppers or cultic social affairs were not exclusively saved to that of Judean-Christian people group yet rather were a typical statement the Greco-Roman world. Witherington distinguishes that these suppers were various leveled, official convention was to be served by the ministri, restrictive, instructional and had a plenitude of nourishment and liquor. Greek divinities were calmed by bread contributions in a sacrosanct enthusiastic articulation and consequently sensationalizing the demonstration in puzzle. This could be a recommendation with respect to why Paul features ‘natural profound powers of this world’ (Col. 2:8). In finish of this area, the post-biblical church present that Christians met in homes, normally upon the arrival of the Lord to give thanksgiving together with the two components of bread and wine. On the off chance that anything we can discover that religious comprehension is differing and perplexity rises in both wording, philosophical understanding, political feelings of trepidation and the Christian dinner is intensely affected by the Greco-Roman world and cultic rehearses. Customs AND EXPRESSIONS Roman Catholic Theology. The Roman Catholic communicates the Eucharist as the core of Christian life and holds its ceremony amazingly near that of the Jewish Passover. Similarly as the Israelites were liberated from the subjection of the Egyptians, Jesus through his initiation of the Eucharist, liberates individuals from the oppression of the world and liberates humanity into the opportunity of God’s realm. Through the formalization of Christianity into the state religion in 313AD, the Eucharistic feast became ritualized and was alluded to in hallowed and conciliatory language. As Osborne takes note of, the conciliatory love to Roman divinities regularly required observing instead of interest and what used to be considered as a conventional agape dinner of incorporation turned out to be vigorously impacted into something of an extra-standard essentialness of hallowed and conciliatory recognition. In 1140AD the organization of the holy observances start were set up as acts that were “appointed by Christ”. The identification by Peter Lombard was important because of unorthodox and dissident lessons and subsequently all other cultic articulations that had crawled into chapel practice were dismissed. By 1158 seven ceremonies were officially recorded into the Book of Sentences through which Eucharist was officially viewed as a holy observance. The Catholic church communicates that the Eucharist is a sacrosanct thanksgiving dinner through which the individuals who are in fellowship with the congregation are allowed to get this holy observance of beauty. Christ is accepted to be inherently present in the bread and wine, a nonstop offering of effortlessness and a “salvific well of our salvation”. Through the ins>
Presentation As opposed to polemically looking into each Christian custom’s methodology towards the religious philosophy and comprehension of fellowship; this paper adopts a sensible strategy beginning from the early missional church; Roman Catholicism, Reformed conventions lastly into Pentecostalism. Ex-scriptural and post-missional help will be drawn upon inside the declaration of every custom, holding fast to explicit phrasing specifically lastly proposition will be made for the training with in the Pentecostal church today. There are four articulations utilized in the book of scriptures and will be utilized in like manner all through this paper; in the Lord’s Supper (1 Cor. 11:20), Communion (1 Cor. 10:16), Eucharist (1 Cor 11:24) and fellowshipping (Acts 2:42). It is this present paper’s barrier that imaginative practices can’t be resolved until the philosophical idea of fellowship has been built up. The record of the Last Supper The concise accounts present a comparable record of the Last Supper (Mark 14:22, Luke 22:7 and Matthew 26:17); Jesus praised his last days on earth with a feast with his supporters. Every one of the three accounts team up that the dinner holds customary Jewish components like that of the Seder Meal; led inside the dividers of Jerusalem upon the arrival of planning, unleavened bread, Jesus leaning back with his trains, the ‘plunging’ components into bowls, cups of wine lastly the singing of psalms toward the finish of the feast. Notwithstanding; while considering the elucidation and sequence communicated in John’s gospel, we could agree that while it contains comparative ascribes to the brief accounts it suggests an alternate feast. He recognizes it was “before the Passover” (John 13:1-2) and further distinguishes that it was a night feast and not in the beyn ha’arbayim. A few researchers propose that the dinner was not a Passover supper but instead a Haburah feast imparted to companions (not family) and proof is additionally upheld as Jesus left his supporters to withdraw in isolation to the mount of Olives, while the Seder feast would expect them to come back to their homes as refered to in Deuteronomy. Gavin features the significance of this in the improvement of the Christian development as it creates in the book of Acts. The dinner was described independently from Passover and regularly connected with suppers, for example, commitment, memorial services and relationships and so on and in this manner made for simpler marriage with Gentile partnership suppers. The Haburah supper makes the shape for the different ceremonies today as it required a president and the base of three members and a cup of thanksgiving. Luke-Acts gives a theologumena way to deal with the sacred writings and a conciliatory sentiment towards the genuineness for the introduction of the early church and its practices. Rowe recognizes the book of Luke-Acts the perfect report for Christians to extricate educational and standardizing rehearses and not only for chronicled reference. Luke gives an inside and out record on the Lord’s Supper and is re-masterminded somewhat from that of Matthew and Mark. His complex methodology moves the peruser past an institutional structure as found in Matthew and Mark bringing a strict meaning of Jesus’ penance into the bread. Luke further parallels the cup with the New Covenant as a ‘recognition’. Utilizing a social-expository methodology the term ‘recognition’ (anamnesis) empowered the adherent to experience all reality mnemonically. One must not discredit the job of Greco-Roman impact upon Luke’s conscious use of the term anamnesis which is likewise found in Paul’s compositions. Paul’s features the agape feast in mutual settings, for the most part in private homes and gives a structure to the dinner while lining up with Lucan account utilizing the term ‘recognition’ (1 Cor. 11:25). By and by, Paul’s delineation of the Last Supper must be seen through a social-expository focal point whereby Paul is looking to join the congregation and avert troublesome practices (1 Cor. 11: 27-34) Paul features a deliberate social occasion for a feast whereby all are welcome, an assessment of still, small voice is looked for and adherents celebrate through utilizing components of bread and wine and in doing so the network declare Christ’s passing until His arrival (1 Cor. 11:26). He alludes to an otherworldly and physical mending for the individuals who expend the components because of their dishonor. Paul’s translation of the Eucharist holds an eschatological setting and in this way holds a comparative mental aide comprehension to Judaism as opposed to a conciliatory utilization of divine beings that would have been of normal practice among agnostics. Be that as it may, it is uncertain if Paul decided an exacting articulation of Christ changed into the bread and wine. Post-Apostolic records As Christianity advances the partnership dinner turns into a standardizing some portion of Christian life and love; it gets requested as the ecclesiology of the early church faces numerous difficulties, for example, inward assorted variety, social political subtleties, abuse and cultic impacts. The principal century record the Didache gives an unmistakable sign towards the ceremonial assignment of Eucharistic arrangement in Christian life; “Amass on the Lord’s Day, and eat and offer the Eucharist; however first make admission of your shortcomings, with the goal that your penance might be an unadulterated one” While the archive recognizes the magical and salvific nature of fellowship it expresses that the Lord’s Supper is for sanctified through water Christians. While the creator is obscure and careful dating and significance is faulty, it provides us with the information that Christians met in homes and there was a president who presented of Christ’s words at the Last Supper. Other early church fathers, for example, Clement of Rome and Ignatius of Antioch recognize an unmistakable organization who offer eucharistic penances to God upon a special stepped area. Both early patraisic fathers feature that the Lord’s Supper is praised utilizing the components of bread and wine. Ignatius explicitly implies the eucharist as the “drug of everlasting status” that guides the adherent to escape demise. Justin indentifies that a prerequisite for the feast was immersion, utilizing bread and wine that are transmutated into the fragile living creature and blood of Jesus. He Ante-Nicene Fathers, p63to the festival of the Lords Supper world and cultic rehearses. n the day of the Lord to give thanksoffers further understanding into the festival of the Lord’s Supper; “this nourishment is called among us the Eucharist of which nobody is permitted to share yet the man who accepts⦠washed with the washing that is for the reduction of sins⦠we been instructed that the nourishment which is honored by the petition of His promise, and from which our blood and substance by transmutation are supported, is the fragile living creature and blood of that Jesus who was made tissue” Tertullian, who got one of the most influencial essayists in the West, recognizes that fellowship was praised as an agape supper that is held in adoration and in a supper setting. Tertullian pivots his contention upon his translation of John 6, proposing that Christ’s initiation and directions were an allegory to “speak to” his body and blood and would subsequently reject any strict transfomation. Note that association suppers or cultic social affairs were not exclusively saved to that of Judean-Christian people group yet rather were a typical statement the Greco-Roman world. Witherington distinguishes that these suppers were various leveled, official convention was to be served by the ministri, restrictive, instructional and had a plenitude of nourishment and liquor. Greek divinities were calmed by bread contributions in a sacrosanct enthusiastic articulation and consequently sensationalizing the demonstration in puzzle. This could be a recommendation with respect to why Paul features ‘natural profound powers of this world’ (Col. 2:8). In finish of this area, the post-biblical church present that Christians met in homes, normally upon the arrival of the Lord to give thanksgiving together with the two components of bread and wine. On the off chance that anything we can discover that religious comprehension is differing and perplexity rises in both wording, philosophical understanding, political feelings of trepidation and the Christian dinner is intensely affected by the Greco-Roman world and cultic rehearses. Customs AND EXPRESSIONS Roman Catholic Theology. The Roman Catholic communicates the Eucharist as the core of Christian life and holds its ceremony amazingly near that of the Jewish Passover. Similarly as the Israelites were liberated from the subjection of the Egyptians, Jesus through his initiation of the Eucharist, liberates individuals from the oppression of the world and liberates humanity into the opportunity of God’s realm. Through the formalization of Christianity into the state religion in 313AD, the Eucharistic feast became ritualized and was alluded to in hallowed and conciliatory language. As Osborne takes note of, the conciliatory love to Roman divinities regularly required observing instead of interest and what used to be considered as a conventional agape dinner of incorporation turned out to be vigorously impacted into something of an extra-standard essentialness of hallowed and conciliatory recognition. In 1140AD the organization of the holy observances start were set up as acts that were “appointed by Christ”. The identification by Peter Lombard was important because of unorthodox and dissident lessons and subsequently all other cultic articulations that had crawled into chapel practice were dismissed. By 1158 seven ceremonies were officially recorded into the Book of Sentences through which Eucharist was officially viewed as a holy observance. The Catholic church communicates that the Eucharist is a sacrosanct thanksgiving dinner through which the individuals who are in fellowship with the congregation are allowed to get this holy observance of beauty. Christ is accepted to be inherently present in the bread and wine, a nonstop offering of effortlessness and a “salvific well of our salvation”. Through the ins>
