Instructions: Using the process elements listed below (plus any other elements that you believe could be used to optimise the online purchase), create a simple Process Flow Diagram. Your diagram must show:
1. The correct sequence of the steps and flow linkages
2. Identify where decisions will occur and chart the flow of options
3. Identify where information will need to be communicated and stored
Elements of Process
 Credit Card Order Processing
 Transaction entered in ledger
 Transaction completed in order system
 Funds Available?
 Credit card valid?
 Card Validation System (IT system)
 Transaction started in order system
 Order placed with credit card selected as payment method
 Customer must enter new payment method
 Entries are reconciled at end of month – Accounts Receivable
 Customer information database
 Customer sent receipt via e-mail
In addition to the construction of the diagram you are also to write a simple narrative that describes the whole process. This narrative should be no longer than 500 words.