Background
Total Quality Management (TQM) can be described to be a management
philosophy embracing all activities, through which the needs and expectations
of the customer and the objectives, of the organisation are satisfied in the most
effective and efficient way. TQM is a holistic approach where all members of an
organization participate in improving processes, products, services, and the
culture in which they work. Benchmarking can be a useful tool to make
breakthrough changes within an organisation.
Assignment Task
Using Benchmarking and a tool of your choice from the list below, critically
evaluate how an organisation can successfully implement the TQM tools
chosen. (LO1,2 &3)
• Six Sigma
• Quality Circles
• Jidoka
• JIT (Just in Time)
• TPC (Total Product Concept)
• Kaizen