To investigate how employee motivation influences customer satisfaction at the front desk in Ritz-Carlton,HongKong

Order Description
2. Proposal Submission Details
The research proposal should be concise and no more than 3,500 words.
The Independent Study proposal is graded on a pass/fail basis. Were you to fail the proposal, you would have to resubmit it. Should you fail the proposal after resubmission, you would not be allowed to continue with your independent study and to submit the final piece of work. To gain the BA (hons) award, you would then need to retake the module the following term.
Therefore, the Independent Study proposal is an important part of the dissertation module. You are advised to devote sufficient time to allow you to complete the work on time. If at any time you face difficulties, contact your tutor at the earliest possible opportunity.
3. Proposal Writing Guidelines
Complete sections 1-5 on personal and Independent Study module details.
Section 6: Title or topic area of proposed study:
Your working title should reflect the content of your proposal. The title should be focused and summative. You should have a title by the time of the proposal submission, but failing this, enter the area of study on which the proposed research focuses.
Section 7: Aim and Objectives: need to be focused and manageable.
Aim: it is feasible and achievable (resources and data accessibility have been taken into account)? Is the aim original and has the potential to add insight to the field of study? The aim should be clear, precise, feasible and simplistic enough for the reader to understand immediately.
Objectives: need to be focused and lead to the achievement of the aim? Do they conform to the right format (action verbs)? Examples of the wording used to write your aim and objectives include: to ascertain; to investigate; to compare and contrast; to assess; to analyse; to evaluate; to make recommendations, what about to be �critical�. You must ensure objectives, if achieved satisfy the aim � �no more and no less�.
Section 8: Brief overview of relevant literature and rationale for the study
This section should tell the reader why you believe the research that you are planning is worth the effort. You need to introduce the background literature to which the project relates. This may be expressed in the form of a problem that needs solving or something that you find exciting and has aroused your curiosity. The reader will be looking for evidence here that there is sufficient interest from you to sustain your interest and motivation over the months ahead.
The introduction part could typically contain the following sections:
1. Background of study: Helps the reader to understand the context within which
your research is located. Typically historical or chronological development of the field of study.
2. Statement of the Problem: This section explains to the reader what is the current problem that the researcher wants to know more about, and why it is a issue worth investigating?
3. Purpose&SignificanceoftheStudy:Astrong,convincingstatement,tellingthe reader why do you wish to pursue this research agenda. Who is likely to benefit from your research and how?
4. Theoretical Framework: You could very briefly introduce the main theories you will you in literature review. Key definitions could be provided as well, this is seen as good academic practice from reader guidance perspective.
5. Contextual boundaries: Where will the study take place? Which country, city, organisation? What are the reasons for you choosing this case study organisation?
The background literature may include details on an identified destination or organisation or population you intend to question, as well as demonstrate your knowledge of the relevant theoretical focus.
You MUST research relevant contemporary literature in relation to the theoretical concepts of your research question. Moreover, you should clarify where your research fits into the debate in the literature. You will be expected to show a clear link between previous work done in your field of research interest with your planned proposal.
Note: key references should be highlighted by providing on a separate sheet, references to approximately 6 key publications you intend to use.
Section 9: Outline of the study design and methods
This section will detail precisely how you intend to go about achieving your research aim and objectives by stating, explaining and justifying your research philosophy, your research approach, your research strategy, the time horizon for your research and the data collection method(s) you intend to use. You should do this by stating, explaining and justifying why you selected these methods. You should then explain how you intend to manage these methods to collect your data and why you intend to manage your chosen methods in these ways.
Here again it is essential to explain and validate why you have chosen your approach, you must also refer to research literature to assist your justification. Your explanation should be based on the most effective way of meeting your research aim and objectives.
Sections 10 & 11: research ethics
These sections outline ethical issues in research that must be very carefully considered if your research proposal is to be taken seriously. Poor consideration of ethical issues can lead your proposal to fail. In section 10, confirm your belief in whether your research involves consideration of ethical issues by circling the appropriate (yes/no) response. In section 11 you should carefully detail how you intend to manage the ethical issues listed (in the proposal form) from points A to L in your research. Further guidance on the completion of section 11 on ethics is provided at the end of the proposal form. Read this guidance very carefully to develop your understanding of the ethics terms and then carefully plan how you intend to manage these ethical issues in your research and why you would manage them in these ways.
Section 12: sample
This section focuses on issues of the population and the sampling in your research. Here, you explain how your planned methods of sampling are to be managed in the attempt to achieve your aim and objectives and justify this planned approach to sampling. You will need to offer a detailed description of the identity of your research population. From this population, you will need to identify a suitable study sample, showing how you selected the sample(s) with use of which selection criteria, and how you selected a suitable sample size (possibly via a relevant sample size calculation).
Section 13: payments, incentives and rewards
This section should state whether or not you intend to pay any participant in your research and also whether you intend to offer any form of incentive or reward to participants of your research. If you do, you will need to explain what these payments/incentives/rewards are and when and how you intend to administer these, also making clear whom they are for and why you feel it is necessary to offer such to any participants.
Section 14: what study materials will you use?
This section should remind the reader of your planned data collection methods (as communicated in section 9: outline of study design and methods). On a separate sheet you should supply a copy of your draft data collection method(s) and staple it/ them to the back of the form as an appendix.
Will it be based on a survey, interviews, observation, content-analysis, examination of secondary data or a combination of methods?
Section 15: what resources will you require?
Here you should list the resources you require and explain why you require them and how you intend to use them to assist your research process.
Section 16: ethical approval from any other body/organisation?
In this section, simply state whether you need ethical approval or consent from any other body or organisation, explaining why you need this and how you intend to go about gaining this approval.
Section 17: declaration of data contents of the proposal to be fair and accurate
This section asks for your declaration that all details of your proposal are accurate and also that you recognise your obligations as the researcher and the rights of your research participants. It also requires that you recognise your responsibility and commitment to act in accordance with the University of Derby code of practice on research ethics.
4. Proposal Format and Style
You should at all times pay attention to the presentation of your work. Remember that the effective communication of your work is a vital part of its success. Guidelines are provided in these sections to assist with the format of the proposal. Due consideration should be given to your writing style and use of English. For example, be consistent in your use of tense and personal and possessive pronouns (do not use �I�, �my�, �mine�).
Equally, give care to your selection and use of words. Avoid emotive and journalistic language and try to avoid ambiguity.
It is good style to be succinct and brief, so as to avoid a rambling presentation of information that lacks natural flow and sequence. This is easier said than done.
At this stage being self-critical is vital, so as to avoid being long-winded and repetitive in your written work.
You should proof read the typed manuscript to eliminate any errors that have been
made. The care and consideration that you display in presenting your final version of the proposal has a significant impact on the marks awarded by the examiner.
From the above, it should be clear that examiners not only consider the technical merit of a proposal, but also the logical development of argument. Students need to demonstrate interpretative skills and show the ability to study a problem in depth adopting a critical and analytical manner. Work that is descriptive, superficial and lacking direction will not be graded highly.
5. Layout
You are strongly advised to consider the following guidelines for your proposal from the criteria below:
From the above, it should be clear that examiners not only consider the technical merit of a proposal, but also the logical development of argument. Students need to demonstrate interpretative skills and show the ability to study a problem in depth adopting a critical and analytical manner. Work that is descriptive, superficial and lacking direction will not be graded highly.
Font: The font should be 12 point Times New Roman or Arial. Other fonts should be used only with the express permission of the dissertation supervisor.
Spacing: You should be using a 1.5 points spacing in the proposal form.
Headings: A systematic method of headings should be used in writing the proposal. A typical example of this would be to use a numbering system. Typically, sections would have one or two sub-sections. Please speak to your supervisor for specifics on headings.
Tables: Tables generally contain text only. This should be numbered according to the section they appear in e.g. if a table appears in section one then it is numbered as Table 1.1 and so on. The first table to appear in section two will be numbered 2.1 and so on. Each table should have a number, should be labelled and should have a reference if taken from literature.
Figures: Figures differ from tables in that they illustrate information in the form of diagrams and graphs. As above, figures need to be numbered, need to be labelled and should have a reference if taken from literature.