1a) – Assess the responsibilities of the facilities manager at Pestana Palace for staff engaged in facilities operations and for the customers using the facility. (AC 1.1, 1.3)
1b) – Discuss the responsibilities the facilities manager at Pestana Palace has for operational aspects of the building and the impact on facilities operations of employers and/or funding agencies. (AC 1.2, 1.4)
2a) – Create a booklet in which to assess all the legislative acts that we need to consider while managing an organisation such as Pestana Palace Hotel. (AC 2.1)
2b) – Considering that you are the Facilities Manager of the Pestana Palace Hotel, write report to the General Manager and discuss in detail how the following areas can be improved: health, security and safety, energy waste, waste management, fire safety. Also you need to discuss the documentation required to account for compliance withwith statutory regulation
and health, safety and environmental measures. Make recommendations on the initiatives that you think will help the hotel to achieve a competitive edge and state clearly the costs to the hotel if nothing will be done. (AC 2.2, 2.3) Learning outcome 3Be able to use a range of administrative systems to support facilities operations
3a) – Develop and deploy effective systems for processing information and maintaining communication at X hotel.
3b) – Identify the control systems required for effective facilities operation at X hotel.
3c) – Discuss the systems needed by the facilities manager at X hotel to support effective building management. Evaluate the ROOM Master Software.
4a) – Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations within the X organisation.
4b) – Implement evaluation and review procedures to analyse the quality and effectiveness
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