Room Devision Academic Essay - Write My Academic Essay

You are employed as a Room Division Manager (RDM) in Accor Group. One hotel owned by
the Group will be undergoing a development project in order to upgrade it from a 3 star hotel
to a 5 star luxury hotel. This hotel is situated in the central London will be renamed: ”Harmony”.
The “Harmony” hotel will have 150 bedrooms (double and twin), 15 luxury suites, executive
floor for business clients. It will also have 2 conference rooms, one banqueting hall, one
leisure centre, one medical first aid centre, one brunch room, one luxury restaurant,
concierge and front desk. The leisure centre will have own reception.
The Group has forwarded the development project to you and have asked you to create an information
pack on how to improve the rooms’ division department for the “Harmony” hotel.

1.a) As a RDM analyse the roles and responsibilities of a range of
accommodation and reception services staff (explain,5 star hotel and bed and breakfast and 3
star hotel)
1.b) Further you need to discuss legal and statutory requirements that apply to rooms division
operations (explain with regulations you can have,discus. health and safety,payments,price
details,working hours.Front office must be 24 hours,3 shifts.Rota.)
1.c)Evaluate services provided by the rooms division in a range of hospitality businesses
(2-3 different facilities.services provided in all facilities,evaluate important,satisfactions.)
2.a Assess the importance of the front of house area to effective management.
(start talk about scenario Harmony hotel.)(whats important services at reception,booking how
important.. when is bringing best revenue.profit.keeping record for housekeeping department)
2.b Discuss the key aspects of planning and management of the front of house area for a given
hospitality operation
(think how you planing activity in reception area.how you planing rota.what training
need.which knowledge need.how is important for housekeeping revenue management)
2.c Critically discuss the key operational issues affecting the effective management and business
performance of the front office area for a given operation(2.3)
3.a Discuss the critical aspects of planning and management of the accommodation service
function for a given hospitality operation
(discuss about different services.Technology.Opera what you can do with them)
3.b Analyse the key operational issues affecting the effective management and business performance
of the accommodation service function for a given operation