QUESTION
THE ROLE OF OPERATION MANAGEMENT IN CUSTOMER RETENTION

1. INTRODUCTION
-Does the introduction infrom the reader regarding the research aims, objective and research questions ?

2. LITERATURE REVIEW
-Does the student critically review at least 6 sources to underpin the study?
-Does the literature review demonstrate student’s knowlwedge of the litrature and make a critical link with the research question to be investigated?

3.RESEARCH DESIGN AND METHODOLOGY
-Does the student provide a detailed fo how she/he intend to achieve the research objective and frame work ;
-Type of investigation
-Data collection method
-Sampling method
-Accessibility issues
-Ethical issues
-Data analysis plan
-Research limitations

 

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