Tasks:

i. Prepare a check sheet to list the complaints, tally and summarize frequencies
ii. Draw a Pareto Diagram to array the complaints
iii. Select the top 3 complaints and for each prepare:
a. Cause and Effect (Fishbone) diagram – use the framework of the Fishbone to explain the possible causes for the arising problems for the each of the top three complaints with the team from the
industry/office you work in.
b. Another Pareto Diagram by complaints by location or time or country (Drill Down Pareto)
iv. Write a narrative for each of the charts, tables or diagrams you have prepared.
v. Write a conclusion on your understanding of the analysis that you have performed.
iv. Prepare the Final Report (which includes all of the above) using a Business Report Structure.