Develop a prototype mobile application that will allow the business to promote their services as well as allowing the
customers to complete a permit application (including payments) as well as book in for permit inspections. The app
should also provide feedback to the customer about the progress of their application. Provide an overview of this app in
your report including.
 Its purpose and links to the business functions.
 The alignment to design considerations including 3 design principles and 3 usability guidelines.
 The expected benefits, including plausible (researched) increases in business and efficiency gains.

What is the role of business process modelling for organisations such as IND? What are the benefits of providing
an As-Is model and a To-Be model to the General Manager, Mr Martin Krowski? Include your Swim Lane
Diagrams (from Task B) as part of your explanation
2. Broadly explain the importance of information in organisations like IND and provide an example of how
Information Technology can be a useful tool for attracting new customers and gathering information.
3. As the company does not have the expertise to develop mobile apps it will need to look elsewhere for this
service. Discuss outsourcing and identify 3 benefits and 3 disadvantages.
4. Discuss the differences between Web analytics, Social Network Analysis and Customer Relationship
Management, including outlining the environment from which the information is collect from, the type of
information it collects and the benefit from the information collected.
5. As IND will be collecting information from people, outline the privacy laws and cybersecurity measures that the
company will need to consider to assure the customer that their information is safe and secure.