Assignment

Process map for purchasing pizza by phone

Task 1 :

Draw a process map and mapping summary as illustrated in the attached presentation (page 13) for any routine processes.
Moreover, draw the flow chart process as illustrated in the attached presentation (page 16) by using Microsoft Visio.

Task 2:

Discuss the various parameters that you would use to evaluate the chosen process

Task 3:

Discuss the steps that can be eliminated to improve the performance of the process.

Task 4:

Write a short management report to present your findings about the process illustrating the recommendation that you would give to using a process approach for improving quality

Task 5: Prepare a 10 minute presentation.

 

 

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