1. Outsourcing not only changes business processes for an organization, it has the potential to change the ability of a firm to compete by creating new competencies, amplify a firm’s ability
to address specific marketplace and operational success factors, and allow a firm to focus on what it does best. But these benefits also have attendant risks, starting with relationships and trust
needed to underpin outsourcing.
2. Define both BPO – Business Process Outsourcing – and relationships, and consider the most important elements of a relationship between an enterprise and a BPO partner. Go on to review how
both partners ought to deepen, change and/or extend relationships to achieve mutual business objectives (which you might describe) and to avoid disastrous outcomes.
3.