Mystery Shopper Team Presentation.
• Create the presentation as if it was a summary for the District Manager and Store Managers of that particular business. Management needs to see a consolidated summary of the experiences at each business evaluated.
• Required Content:
o Include team member names and business ‘shopped’ in cover slide
o Introduce Team
o Describe business ‘shopped’
o Survey Criteria
• What criteria was selected
• Why was criteria selected
o Overview of Data
• Recommendations for changes based on specific references to course readings and research.
• Recognition of excellent service
• Ensure presentation consistency, professionalism, appropriate content and organization, and proper writing mechanics.

View attached files for data needed.
Team members’ names: Tiffany Baptist, Alexandra Kaiser & Michael Winston

 

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