Mobile banking is a system that allows the clients of a given financial institution to perform a financial transaction on a mobile device. These devices include mobile devices and personal digital
assistants. The devices are imperative in the creation of an interface enabling the customers to conduct services such as checking account balances, transfer of funds, and withdrawal of money,
financial lending and borrowings (Sanader, 2014).
Background to the Research
Many institutions of finance adopt mobile banking to offer the essential banking services to their respective customers. The financial practices have undergone drastic changes in the last decade
with the most outstanding transformation being the adoption of the information communication technology (ICT) that adversely affected the banking arena.
This step ensured growth in the internet connection that catapulted the growth of the mobile banking. Similarly, other considerable factors such as the diffusion of the mobile devices, need for
self-efficacy, financial security concerns also serve best in paving the way for the adoption of the mobile banking as the financial system to dispense some of the banking services.
This study critically examines how the adoption of the mobile banking assist in the creation of convenience, reduction of the client-facing employees, ensuring reduction of operational cost and
efficient collection of data on the mobile-banking related transactions. Although the impacts of the study are relative, however, they provide an illustration of what is possible within the realms
of the financial banking (Sangar and Rastari, 2015).
Research Questions
I. How has the mobile banking contributed to the creation of convenience in the dispensation of the banking services?
ii. What is the achievement of the mobile banking on the reduction of the operational costs?
iii. How are the possible results of the mobile banking on the security of the financial transaction carried out on the mobile platform?