Managing Services Assessment

Order Description
The aim of this assessment is to be able to establish an initial understanding of the specific requirements for service design and improvement to a given service.

Module Assessment Criteria) You must demonstrate:
� A critical understanding of all aspects of service design
� The ability to analyse and evaluate the development process of product and service design
� The ability to appraise the detail elements contained within a service specification
� The ability to write in a business-like manner with a good standard of presentation
Note: To attain a higher mark you must apply the elements of service design that are appropriate to the content of the report.