• From a leadership/management perspective, what are the fundamental/underlying problems that exist within Hefty Hardware?
• Overall, how effective is the partnership between IT and the business at Hefty Hardware? Identify the shortcomings of both IT and the business.
• Create a plan for how IT and the business can work collaboratively to deliver the Savvy Store program successfully.
• At the end of the case, it was noted that the problems span beyond just the proposed trip and the current project. Identify a plan for IT to not only enable the current business strategy but also help shape future business models and strategy.

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