a) Explain how the concept of knowledge management (KM) relates to data and information.
b) Discuss the relationship between KM and business decision making processes.
c) Discuss typical architecture of knowledge-based systems (KBS).
d) Through quantitative and/or qualitative data collection techniques, look critically into the business operations of STO701 Limited and identify where (and how) improvements could be made to the business performance.
• Identify any problems with existing business operations of STO701 Limited with respect to knowledge management and decision processes.
• Analyse your results using relevant data analysis techniques and present them with the support of visual aids such as graphs, figures, tables, etc.
• Discuss the types of knowledge that will be required by managers (at different levels/hierarchies) of STO701 Limited for effective decision making.
• Discuss different knowledge management strategies and instruments that could be adopted in the company for effective decision making.
• From your findings, develop a conceptual knowledge management framework that STO701 Limited could implement to improve the company’s organisational performance and decision making process.
• Provide recommendations on how the management of STO701 Limited could improve the performance of the business through effective knowledge management and application of a decision framework to support strategy and decision making. Indicative Data Sources
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