Human Factors and Crew Resource Management
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Tell about a positive event from your work experience that specifically involved ONE of the Behavioral Markers in Appendix 1. Crew Performance Marker Clusters (AC-120- 51E). Explain what went well and why that Behavioral Marker helped the situation. Then. tell about a negative event from your work experience that specifically involved ONE of the Behavioral Markers in Appendix 1. Crew Performance Marker Clusters (AC-120-51 E). Explain what could have been improved by using that Behavioral Marker.
Respond to BOTH sections of the postings— the negative event and the positive event.