Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a five (5) page paper in which you:

1. Thoroughly justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

2. Thoroughly develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

3. Thoroughly justify why you selected the training method that you did.

4. Thoroughly propose four (4) ways to motivate an employee who has no interest in attending a training class.

5. Thoroughly develop a survey to collect feedback from the employees who attend the training.

 

 

 

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