GAP analysis and customer centricity health care insurance.

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useful website for the assignment. https://damanhealth.ae/opencms/opencms/Daman/en/about-us/corporate-profile/about-daman/ https://www.hsph.harvard.edu/ecpe/a-roadmap-to-improve-customer-
centricity-in-health-care/ https://home.kpmg.com/ae/en/home/insights/2016/07/seekingcustomercentricity.html http://www.tameen.ae/PDFs/DHA_Fact_Sheet.pdf