As a well-known exotic animal dealer in the Cincinnati area, your boss, Roger Duncan, has dealt with his share of customers experiencing buyer’s regret. Despite his warning, many of them still buy
their exotic pets for the wrong reasons. Whcn Melissa Carpenter bought Binky, the red-tailed guenon monkey, she begged Mr. Duncan to reduce his price to S 10,000 because she had “fallen in love
with Binky’s soulful cycs and adorable button nose.” Now she wants to return poor Binky, and you have never seen your boss so angry.
“Listen to this!” fumes Mr. Duncan as he reads Carpenter’s letter
While I was at work, I locked Binky in his own room—which I equipped with his own color TV (with cable) and which I spent days wallpapering with animal pictures. Then last night Binky somehow
unlocked the door, tipped out my telephone, opened the refrigerator, smashed eggs all over my kitchen and my new Persian carpet, broke 14 of the china dishes my mother gave me when I got married,
and squeezed toothpaste all over my Louis XIV settee I inherited from my grandmother!
“Not only does she demand that I take poor Binky back after she’s abused him through her ignorance and neglect,” snapped Mr. Duncan, “but she wants me to pay $150,000 in damages for her car, her
apartment, and her state of mind.” Your boss is so upset that you decide to write Ms. Carpenter yourself.
Your Task—Write an adjustment refusal to Ms. Carpenter and include a copy of her contact. It clearly states Roger Duncan’s policy: refunds only if animals arc returned in good health, and
absolutely no warranty against damages. Each pct comes with specific care instructions, including warnings about certain idiosyncrasies that could eauce problems in the wrong environment.
Despite the fact that Binky is probably traumatized by his experiences, Mr. Duncan has generously agreed to accept his return, refunding Ms. Carpenter’s $1 0,000. However, he will not accept
liability for any loss of property or for any claims of mental duress on the part of Ms. Carpenter. Write the letter in an appropriate style.