CIT463 Enterprise System Development
Spring 2016
Reading assignment
Read the article (available in the library) “Krotov et al (2011) “ERP Implementation Gone Terribly Wrong: The Case of Natural Springs”.Ask Dr Judy there if you can’t find it! Communications of the Association for Information Systems: Vol. 28, Article 18.”
- a) Give short definitions/descriptions for the specialized words in the article (5 marks)
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- b) Answer the questions for each section(1 mark each)(its one mark only don’t write a lot)
Teething Pains
- What were some of the early challenges that Natural Springs faced?
- Were these challenges similar or different to other firms operating in the emerging free markets of the former Soviet Union?
ERP Project
- Why did the CFO believe an ERP system would benefit the company?
- c) Discuss the lessons of this case.(170 words) (5 marks)
Why did the ERP implementation fail? Answer in terms of:
- Package Selection
- Critical Success Factors
- What can we learn from this scenario?
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