Domino’s Pizza Evaluation Case Study

 

Scenario:

Domino’s Pizza is interested in determining whether or not a new employee could learn how to make a pizza using a computer/based training method (CD-ROM). The CD-ROM application addresses the proper procedure for massaging pizza dough and stretching it to fit a 12-inch pizza pan. Domino’s quality standards emphasize the roundness of the pizza, an even border, and uniform thickness of the dough. Traditionally, on-the-job training has been used to teach new employees how to stretch the pizza dough to fit the pizza pan.

Instructions:

Answer the following three questions.  Does anything in the presentation slides help with your evaluation process?

What outcomes or criteria should they measure to determine if CD-ROM training is an effective method for teaching new employees how to stretch pizza dough to fit a 12- inch pan?
Who would be involved in the training?
Describe the evaluation design you would recommend to Domino’s Pizza to use to determine if CD-ROM training is more effective than on-the-job training.

 

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