Can the hotel?s staff distinguish the difference between guest satisfaction & guest engagement Academic Essay

Can the hotel?s staff distinguish the difference between guest satisfaction & guest engagement

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*intrument : my survey will be for the hotel staff ( employee + managers) to check if they can tell the difference between guest satisfaction & guest engagement.
*Sample: it will be for all the employees ( 100% number of the hotel population )
(census method of data collection)
*Procedure: separate the managers answers and employees answers and compare their answers.
the rest of the request( the attachement) you can answer them

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