Business

you must take the concepts we have been learning about and apply them to a company.  Ideally, that company would be the one you work for, e.g., the hospital. However, if you prefer, you may choose another company to investigate throughout the semester.

the topic is as follows:

Discuss how the theoretical concepts covered during this week can be related to your organization. In particular try to address the following aspects

Who are your customers?

How does your company attend to or measure customer satisfaction?

Is the customer feedback process effective?

What additional steps the organization could and should take to better address customer expectations/needs

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