Considering a specific financial measure within your own organization, discuss how you might establish a benchmark for the selected measure and then how you would identify and operationalize the ‘best in class’ performance improvement opportunity. Incorporate William Shoemaker’s article (“Benchmarking Boon“) regarding identifying variation using publicly-available data.

Note to the writer:

I’m the chairman for Emergency medicine department which consists of 70 beds with around 100,000 visit per year. We have total of 24 attending physicians and around 50 resident in training program.
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