The pressures on modern day Accommodation Management are many, with tight markets,
casualisation of the workforce and an ever increasing list of competitors.
This reflective essay will discuss the challenges faced today by the modern accommodation manager.
Your essay should include discussion on:
1. Is outsourcing a viable solution? What departments can utilise outsourcing and what are the
benefits and the drawbacks of moving to an outsourced organisation.
2. What issues have been identified as a contributing influence to the planning and controlling of
Accommodation Management?
3. Why is it important to understand your customer and your customer’s needs in Accommodation
Management? What steps can the Accommodation Manager take to ensure the Hotel is meeting the
customers’ needs and creating a positive experience?