Read the scenario provided on page 125 in Exercise 5.5: A Loaf of Bread, a Jug of Wine… Choose the role of either Giada Lombardi (Owner of Vive la Vino!) or Ramona Ruiz (Healthy Kneads Proprietor). Write a three page paper which clearly states the issues as you see it (from either Giada or Ramona’s point of view), your opening demand, your target, and the resistance you might incur. Focus on providing arguments to resolve the dispute through open discussion and rebuilding the relationship between the two shop owners. Use specific conflict and dispute resolution techniques in your argument.

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