A comparison of two total quality management systems, their strategies and tools, with a discussion of how each impact on a SMEs strategic planning, leadership and customer service

Order Description
TASK 1: Select two Australian (or any) organisations for this
assessment and a topic. COLES super market Vs Woolworth Australia
(i) Provide the organisations� backgrounds.
TASK 2: Analysis of two total quality management systems
(ii) Compare two total quality management systems of organisations, their strategies and tools, with a discussion of how each impact on organisations� (SMEs) strategic planning, leadership and customer service.