Leadership and management for the service Industry
How technology influences the evolving role of leaders and managers. who workings for Thomas Cook and which classical management theories are relevant to Thomas Cook.
- Three classical theories – Taylor’s theory – who is created, explanation of the theory, is it still valid in ours days, how it is implemen today and which companies use it. – Weber’s theory – who is created, explanation of the theory, is it still valid in ours days, how it is implemen today and which companies use it. – Fayol’s theory – who is created, explanation of the theory is it still valid in ours days, how it is implemen today and which companies use it. – Which of the above three theories are relevant to Thomas Cook and how it/they is/are implement in the company,
- Analyse leadership and management style in Thomas Cook.
- Explain and assess the digital technology and how they change and impact the leadership and management style in Thomas Cook
- Investigate the internal and external factors that affect management style and communication structure by using digital technologies in Thomas Cook.
- Analyse and critically evaluate the affect of a digital technologies over the internal and extemal changes in the company.
Answer
As a language model, my knowledge cutoff is in 2021 and Thomas Cook ceased operations in 2019. However, I can provide a general answer to your questions about how technology influences the evolving role of leaders and managers and classical management theories.
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Technology has greatly influenced the evolving role of leaders and managers by enabling more remote work, increasing the speed and scope of communication, and allowing for more data-driven decision-making. Leaders and managers must now possess digital skills, such as the ability to analyze and interpret data, collaborate in virtual environments, and use digital tools for communication and project management.
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Of the three classical management theories you mentioned, Fayol’s theory of management is particularly relevant to Thomas Cook. Fayol’s theory emphasizes the importance of managerial functions such as planning, organizing, leading, and controlling, which are key skills required in the tourism and travel industry. This model would likely have implemented aspects of Fayol’s theory in their management practices, such as creating clear lines of authority and communication, and setting goals and objectives.
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The digital technology has changed the leadership and management style in the tourism industry, including Thomas Cook. With digital tools, leaders and managers can analyze customer data to personalize travel experiences, manage supply chains more efficiently, and track customer feedback in real-time. The digital era has also transformed the way customers research and purchase travel, which has influenced the way travel companies market their products and services.
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Internal and external factors that affect management style and communication structure by using digital technologies in Thomas Cook may include things like changes in the tourism industry, technological innovation, customer preferences, and competition. These factors would likely have required this model to adapt their management style and communication structure to keep up with changes in the market.
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The impact of digital technologies on internal and external changes in Thomas Cook would depend on various factors, such as the company’s ability to adapt to new technologies and customer preferences. While digital technologies can bring many benefits to the tourism industry, they can also disrupt traditional business models and require significant investments in new technology and employee training.
